Customer Marketing Lead

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Date: Sep 17, 2025

Location: Cape Town, ZA, 8001

Company: Monster Energy Company

KEY RESPONSIBILITIES & DUTIES

 

    • Manage customer marketing office
      • Pos/Invoices
      • Budgets
      • Contracts
    • Efficient administration of budgets and compliance with Company policy
    • Support the lead of marketing programs from start to finish, leveraging internal support and driving collaboration

 

    • Analyse customer/consumer insights, consumer trends, market analysis, and marketing best practices to build successful strategies.
    • Assist in planning, developing and executing a bespoke marketing strategy per customer
    • Be the perfect link between the core Marketing team and commercial team and bottler locally to maximize Monster’s presence within tactical customers
    • Become an advocate of our brands towards bottler and various retailers (home and OOH channels)
    • Assist in analysing customer needs and demands, and allocate existing assets accordingly
    • Assist in developing hospitality programs and asset activations that will reinforce customer relationships
    • Educate customers further about our brands, products and Marketing to keep the Monster brand portfolio top of mind
    • Ensure the company is communicating the right messaging to attract prospective customers and retain existing ones
    • Assist in unleashing new opportunities for future growth in the relationships with our customers
    • Ensure deadlines are adhered to as per project plan
    • Analyse data to evaluate the success of their marketing efforts and come up with new ideas to improve brand marketing and exposure

The Ideal Experience:

 

 

  • Fluent in English
  • Bachelor’s degree with emphasis on communications, marketing and business
  • 2+ years of experience in Customer marketing or similar role in FMCG
  • Strong understanding of customer journeys and sales touch points
  • Technical knowledge of the latest digital marketing tools and channels
  • Familiarity with B2B and B2C marketing

 

THE CANDIDATE

 

 

The Person:

 

  • Flexible, enthusiastic, hardworking & committed to a career in marketing
  • Self-starting, entrepreneurial & highly adaptable in a rapidly changing market place
  • Able to work comfortably in a team, but with enough drive to set your own objectives & ensure a steady stream of business development
  • A rapid learner & a creative solver of problems
  • Happy to work weekends, evenings & early mornings – as the job requires
  • Resilient and able to cope with the rigours of a demanding job

 

 

 

KEY ATTRIBUTES TO BE SUCCESSFUL IN THE ROLE

 

 

 

  • Strong passion for serving and understanding customers
  • Should have a creative mindset, full of fun and interesting ideas
  • Good presentation development and presenting skills
  • Good time management and organisational skills
  • Interpersonal skills to help them nurture customer relationships and work with cross functional teams
  • Analytical skills to determine marketing effectiveness and ROI of a customer engagement efforts
  • Strategic thinker that can see beyond the day to day grind to help reach marketing and sales goals, create a stronger brand and improve the customer experience
  • A great communicator with strong writing and presentation skills

 

THE PERSON DRIVEN

  • Shows High energy and focus on results
  • Demonstrates personal responsibility for their performance
  • Committed

 

 

RESILIENT

 

  • Shows and understanding of customer needs- anticipates and deals with objections to achieve results
  • Shows the ability to acknowledge and learn from their mistakes
  • Evidences the ability to treat each opportunity as it comes - not letting one bad day lead to a bad week

 

 

PASSIONATE

 

  • Is consistently persuasive with customers and enthusiastic with customers and the team
  • Exhibits personal commitment and strong personal values in all their dealings with customers

 

EFFECTIVE

 

  • Demonstrates strong process and product knowledge to the customer and the team
  • Shows good presentation of themselves and their work areas
  • Produces consistently strong performance across all measures

 

 

RESOURCEFUL

 

  • Demonstrates flexibility when faced with challenges, balanced by the need to maintain good process